Frequently Asked Questions
Please read our FAQ before sending us a message.
The most common things we get asked at Nail Mail
1 small pack of frame design e.g. honeycomb, should give you 1 full application plus some extras. Some customers prefer to just use the designs fr accent nails in which case 1 small pack will give you multiple uses.
1 small pack of decal stencils includes 20 stencils, therefore this would give you 2 full hand applications. However for customers using the designs on accent nails a small pack will give you multiple applications.
All nail varnishes are compatible with Nail Mail nail stencils so you can rest assured that the stencils will work with your current nail varnish collection. Avoid any varnish or topcoat that leaves an oily residue as these will effect the application of the stencils.
Yes! The nail vinyls will work with fake / acrylic nails.
The reason this may happen when you use a base colour or top coat that leaves an oily residue on the nail. Make sure the stencils are applied properly: avoiding any gaps at the edges, use tweezers or cuticle stick at the edges of your nail.
Yes we ship international. Our flat rate price for all deliveries is only £2.95.
We pride ourselves in good quality products, careful order processing and customer satisfaction. If, for any reason, you are unhappy with a product we will gladly process a return or an exchange within the first 30 days of receiving your order. To process a return please get in touch as soon as possible. Email us at [email protected] with your order number and a brief description.
Please see each of our product descriptions for detailed explanation of each stencil design style and size.
Your order will be processed within 1-3 days. Our goal is to get your product delivered as quickly as possible.
We can not guarantee the colour of the vinyl however this will not affect usability or design. If you have a special requirement please contact us and we'll see what we can do.
Yes. At Nail Mail we use normal nail polish however our customers have assured us that they work with gel. Make sure to cure your gel polish with the stencils on to avoid the pattern moving under the light.
Yes the stencils work brilliantly with nail pigments!! If you are combining nail pigments with gel top coat, make sure to keep the stencils on while you cure the nail under the light.
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