Frequently Asked Questions

Please read our FAQ before sending us a message.

The most common things we get asked at Nail Mail

Delivery charges for nail art stencils within the UK are charged at flat rate of 95p for first class delivery on all orders (no tracking). Delivery charges for Mess Free Mani within the UK are charged at flat rate of £4.90 for first class delivery on all orders (no tracking). Delivery charges for nail art stencils to the rest of the world are charged at flat rate of £2.95 for first class delivery on all orders (no tracking). Delivery charges for Mess Free Mani within the UK are charged at flat rate of £5.95 for first class delivery on all orders (no tracking).
We except payment via Paypal. You can also use your credit or debit card through PayPal.
Shipping times vary and within the UK, we estimate that you will receive your order within 3-10 days. International orders really depend on the postal service of your country, please allow 10-20 days. Some countries may experience delays.
We take data protection very seriously and always act confidentially with our customers best interests in mind. We pride ourselves in the security of our website.
It's really easy! Please go to our How To section for instructions on using the stencils by clicking here >
For best results your nails must be properly prepped with no residue on the nail, always remove the stencils while the nail varnish is still wet. Make sure that you remove the stencils carefully. Apply a rapid dry topcoat such as Essie (Good to go), or Seche Vite.
Yes we do have wholesale price-lists for salons and distributors. Please contact [email protected] with your requirements and we would be delighted to send you prices and more information.
1 small pack of original designs e.g. lightning bolt, should give you multiple applications depending on your desired design.
1 small pack of frame design e.g. honeycomb, should give you 1 full application plus some extras. Some customers prefer to just use the designs fr accent nails in which case 1 small pack will give you multiple uses.
1 small pack of decal stencils includes 20 stencils, therefore this would give you 2 full hand applications. However for customers using the designs on accent nails a small pack will give you multiple applications.

All nail varnishes are compatible with Nail Mail nail stencils so you can rest assured that the stencils will work with your current nail varnish collection. Avoid any varnish or topcoat that leaves an oily residue as these will effect the application of the stencils.

Yes! The nail vinyls will work with fake / acrylic nails.

The reason this may happen when you use a base colour or top coat that leaves an oily residue on the nail. Make sure the stencils are applied properly: avoiding any gaps at the edges, use tweezers or cuticle stick at the edges of your nail.

Yes we ship international. Our flat rate price for all deliveries is only £2.95.

We pride ourselves in good quality products, careful order processing and customer satisfaction. If, for any reason, you are unhappy with a product we will gladly process a return or an exchange within the first 30 days of receiving your order. To process a return please get in touch as soon as possible. Email us at [email protected] with your order number and a brief description.

Please see each of our product descriptions for detailed explanation of each stencil design style and size.

Your order will be processed within 1-3 days. Our goal is to get your product delivered as quickly as possible.

We can not guarantee the colour of the vinyl however this will not affect usability or design. If you have a special requirement please contact us and we'll see what we can do.

Yes. At Nail Mail we use normal nail polish however our customers have assured us that they work with gel. Make sure to cure your gel polish with the stencils on to avoid the pattern moving under the light.

Yes the stencils work brilliantly with nail pigments!! If you are combining nail pigments with gel top coat, make sure to keep the stencils on while you cure the nail under the light.


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